Aspect Dialer

Description:

Aspect UIP Dialer Engineer who can design, implement and monitor Aspect UIP dialer.
Responsibilities:
• Ensures business requirements are fully understood and that technical design meets all
requirements.
• Reviews and document technical specifications and development requirements.
• Updates stories in JIRA and adhere to Scrum/Kanban Practices. - provided by Dice Aspect
UIP, Windows, SQL DB
Core Skills:
* 3 or more years of experience with Aspect Unified IP 7.3 configuration
* Experiencing with configuring the following Aspect UIP components
o ACD
o AOD Feed,
o System Alerts
o DCP, TMS or UMS
o Aspect CS Adapter
* Understand voice communication concepts and protocols including, TDM, SIP, H.323
and RTP
* 3 or more years of experience developing & troubleshooting Aspect M3 scripts
* Outbound & Inbound call center configuration
* Proficient in running SQL queries
* Working knowledge of scripting language such as Python or PowerShell
* Configuring SSL/TLS certificates
* Apache Tomcat (Windows & Linux)
* Microsoft IIS
* Noble Call Tech / OnQ list management experience is a plus
* Knowledge of Genesys contact center products
Target State Desired Skills:
* Proficient in Java programming
* Experience with secure coding processes
* Experience with Agile development methods
* Knowledge centralized code management using GIT or SVN
Qualifications: (Please list all required qualifications)
5+ years of prior experience with application / platform development for Call Center /
Contact Center technologies.
• Experience in deploying, configuring and administering Aspect UIP 7.3 Dialer.
Experience in upgrading UIP from a prior version to 7.3 or 7.x very desirable.
• Experience with Windows, SQL DB required.
• Experience with M3 Scripting.
• Experience with Java, J2EE, REST and SOAP Web service Development (Preferred)
• Experience integrating with Genesys Platform for Aspect UIP perspective (Preferred).
• Experience with configuring Blended Agent Environments.
• Experience is configuring to configure AOD feeds.
• Familiarity with SNMP, troubleshooting and testing UIP adjuncts and integrations
• Experience working in Kanban/Scrum teams (Preferred)
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JOB SOURCE: HEADHUNTER
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