Project Specialist, Product Commercialization

About Us:
As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview
The Software Product Owner has responsibility for developing and executing a comprehensive and overarching product strategy for the enterprise research applications at MGB. This role will work closely with potential clients, vendors and Research Applications' product owners and technical teams to define and implement high-impact solutions to commercialize and sell Insight. Target markets include research enterprises, higher education institutions, hospitals, and academic medical research entities.
Principal Duties and Responsibilities
* Assess the current landscape and competitors and identify opportunities to license Insight within the target market
* Meet with potential clients to understand their needs and current challenges, the size and depth/breadth of their research programs and propose new programs and solutions.
* Identify opportunities for product experimentation and the development of new features and product capabilities
* Maintain an overall product backlog based on internal and external discussion on future direction of product
* Define and track success metrics for marketing outreach. Ensure that product solutions optimize success metrics.
* Hold regular cadences with potential clients, business areas and vendors to stay up to date on business strategies, new developments and other changes which may impact priorities
* Coordinate with Sales team and others to support sales and implementations
* Coordinate with product owners and technical teams to develop technology roadmap and oversee through system implementations, testing, training & documentation, system support, and process improvement initiatives to deliver results
* Calculate and track return on investments made for the product
* Identify conferences, annual meetings and other venues where product visibility can be maximized
* Organize and conduct governance meetings to align with key stakeholders and end users
* Work with developers and technical resources to provide input to technical design, data architecture and delivery of solutions
* Work with technical leads in designing technical solution options with documented pros and cons, and related level of effort estimates.
* Facilitate sessions to engineer business processes and drive process improvements for product enhancements
* Oversee client product implementations; track and solve issues in a timely manner
* Collaborate with engineers to deploy Insight solutions and advance client goals
* Collaborate with the product owners to ensure product growth is aligned with identified business needs
* At least 3-5 years of experience working in product strategy and product management
* At least 3-5 years of experience working in consulting and client service
* At least 3-5 years of experience working with vendors and vendor management, designing and implementing software solutions
* Professional Scrum Product Owner (PSPO) Certification highly desired
* Strong experience supporting and implementing research administration software solutions required
* Strong experience creating new product features and capabilities based on market research and client needs
* Outstanding analytical and problem solving and solution implementation skills
* Excellent verbal and written communications skills with internal and external key stakeholders, end-users, and other team members
* Team player with demonstrated ability to excel in a fast-paced team environment
* Master's degree in Product Management or equivalent or Business Administration preferred
* Bachelor's degree in Product Management or equivalent, computer science, software engineering, informatics, or business administration required
Skills, Abilities, Competencies
* Strong background in Product strategy and product management
* Strong background working with vendors and vendor management
* Strong background in management consulting and client service
* Experience with client software implementations
* Ability to calculate and track return on investments made for the Insight platform
* Ability to work independently and self-directed with a strong work ethic- you don't need to be told what to do next
* Strong problem-solving and analytical skills
* Experienced in data driven analysis and interpretation of analysis to develop product strategy
* Ability to build and maintain trusting relationships with clients, vendors, business stakeholders and end users
* Ability to work with senior business leadership teams to define product and technology roadmaps
* Ability to operate in a team environment; respecting, understanding and assisting fellow team members
* Possess excellent communication skills necessary for creating and communicating product roadmaps
* Capable of resolving and reporting on issues, offering possible solutions and deciding on the optimal cost-effective solution with justification
* Ability to independently conduct formal and informal senior level meetings with vendors, key internal and external stakeholders and technology providers
* Adaptive and introspective; willing to learn, teach, lead and follow
* Excellent communicator, both written and verbal, including an ability to translate learnings into content for slide or written presentations
* Travel may be required approximately 20-30% of the time
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