Manager of Justice Involved Services

Description

LOCATION: John H Stroger Jr Hospital 

SHIFT: Days 8am-4pm

JOB SUMMARY                                                                                  

The Manager of Justice Involved Services is responsible for managing and leading a multidisciplinary care team to provide effective, efficient behavioral health care coordination for justice involved patients. Leads the day-to-day activities of the Community stabilization and triage center to include scheduling, case assignment, and mentoring. Collaborates with Leadership to identify opportunities for improvement in creating efficient processes and leverage resources appropriately, while supporting Cook County Health (CCH).

TYPICAL DUTIES
• Manages caseloads and oversees case assignment for justice involved adults’ accordance with departmental policy and procedure. Monitors workloads to assure a distribution that is accordance with contractual requirements.
• Develops and implements process to successfully on-board staff members. Participates in the interview and hiring process of staff. Implements training, conducts performance evaluations, and provides constructive feedback to support improved workflow.
• Ensures work is completed in a timely manner and addresses issues with work completion.
• Collaborates with the care team to continuously improve the process of assessment, planning, facilitation, care coordination, and evaluation.
• Regularly conducts care team meetings as needed to address concerns or needs.
• Performs coordination of services in accordance with the assistance of Psychiatric Social Worker or Case Manager for Behavioral Health Authority.
• Supports tenured staff members during times of transition such as changes in policy and procedures or workflow modifications.
• Uses care management system generated data to develop an approach to monitor staff performance and provide timely, relevant feedback to staff.
• Adheres to contractual obligations in reporting key events and requests for response according to contractual requirement or accreditation standards.
• Initiates efforts to improve team performance regarding key performance indicators, develops approaches to assure team achieves targets.
• Facilitates staff staying up to date with changes in regulations, accreditation requirements and best practices in patient care related to addiction and diversion.
• Analyzes data supporting trends in patient care and improves process as needed.
• Works collaboratively with departments throughout CCH to support achievement of organizational/departmental goals.
• Supports the Care Coordination participants and care teams in workflow (re)design.
• Supports resource utilization in a manner that is consistent with budget and resource targets.
• Supports care coordination quality improvement efforts.
• Works with Community partners to discharge patients to appropriate services.
• May provide assistance and support throughout CCH, when necessary.
• Travels to the home of justice involved individual or their sites of care to conduct supervision visits as required by departmental policy.
• Performs all other duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor of Science in Criminal Justice from an accredited college or university
• Three (3) years of care coordination experience
• Two (2) years of case management software experience, i.e., Cerner, Midas, etc.
• Two (2) years of work experience with culturally diverse/underserved populations
• One (1) year of supervisory work experience with a multi-disciplinary team
• Certified Alcohol and Drug Counselor (CADC) in the State of Illinois
• Position may require moderate travel for which the employee must have a valid driver’s license/insured vehicle or other equivalent means of transportation for work

PREFERRED QUALIFICATIONS

• Currently licensed as a Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, or Licensed Professional Clinical Counselor in the State of Illinois
• Experience working with justice involved individuals

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• In-depth knowledge of insurance concepts, managed care and Medicaid/Medicare
• Knowledge of SharePoint software
• Knowledge of Microsoft Office
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Ability to assess, problem solve and make decisions on available data
• Ability to maintain a professional demeanor and composure when challenged

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service

To take advantage of this preference a Veteran must:

  • Meet the minimum qualifications for the position.
  • Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
  • Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.  Please note:  If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.  Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status.  Discharge papers not listing an Honorable Discharge Status are not acceptable

OR

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing. 

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD

OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

BENEFITS PACKAGE

  • Medical, Dental, and Vision Coverage
  • Basic Term Life Insurance
  • Pension Plan and Deferred Compensation Program
  • Employee Assistance Program
  • Paid Holidays, Vacation, and Sick Time 
  • You may also qualify for the Public Service Loan Forgiveness Program (PSLF)  

For further information on our excellent benefits package, please click on the following link: 

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE).  Original credentialing documents must be presented at time of interview.   

*Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen. 

*CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY GOVERNMENT HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.

  • Organization: Health and Hospital Systems
  • Schedule: Full-time
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