General Manager (Luxury Condos)

Related Companies is the most prominent privately owned real estate firm in the United States. Formed over 50 years ago, Related is a fully integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. We are currently seeking a General Manager to join our team!
The General Manager is responsible for leading all phases of operation of a residential building including, but not limited to, direct supervision and development of the onsite management team, financial performance to budget and accountability for the resident relations and maintenance functions. This position ensures that Company standards are maintained across Related Condo. The position provides inspirational leadership, successfully promotes Company values, and creates an environment of exceptional customer service for residents, prospects, and vendors.
Building Information: Spectacular views. A stunning Fendi-designed lobby. Refined residences. Unparalleled offerings including an outdoor swimming pool, and a 260,000-foot rooftop garden and spa - everything you want is right here in this private sanctuary:
Core responsibilities:
* Understand and manage capital and expense budgets, including reporting to senior staff and stakeholder representatives
* Maintain verbal and written communication with stakeholders, vendors and residents (as needed) on issues relating to our management responsibilities, including but not limited to: quality control; vendor contract management; maintenance personnel responsibilities; access control for mechanical equipment rooms and utilities management
* Develop policies, procedures, and regulations to effectively manage the property, pertaining but not limited to, construction work, tenant alteration process and certificate of insurance requirements
* Develop, implement and assure programs for preventive maintenance
* Assure that all outside vendors are in compliance with the tenets of their contractual agreements for all work performed
* Ensure that each staff member reviews and complies with the procedures outlined in the Emergency Preparedness Manual
* Comprehensive understanding of all facets of accounts payable and account receivable in order to effectively supervise staff responsible for this function
* Confirm that the appropriate allocation methodology is established and ensure that all invoices are coded to and paid from the appropriate entity.
* Ensure that all invoices are processed for timely payment in order to maintain good vendor relations and accounts
* Review and approve purchase orders that exceed amounts over site staff level.
* Ensure that proper insurance documentation for all outside vendors is collected and available for supervisory review
* Participate in preparation of initial draft of the annual and capital operating budgets for the overall condo entities. Prepare the monthly variance reports for the condo overall entities
* Ensure that budgetary guidelines approved for controllable expenses are met
* Ensure that staff is fully aware of budgetary goals and constraints
$125,000 - $150,000 + Discretionary Bonus
Benefits and Features:
* Incentive bonus program
* Training and development programs
* Benefits including: Medical, Dental, Life & Disability, Paid Time Off, 401(K), Flexible Spending Accounts
* Employee Recognition & Wellness Programs
* 5+ years of Property Management experience (multi-property preferred)
* 5+ years of experience with HOA, Board of Director (CONDO)
* Fluent in mandarin/cantonese (written and verbal) is a PLUS
* Bachelor's Degree from four-year College or University; or equivalent combination of education and experience
* Demonstrated ability to learn and apply recertification policies, procedures and principles
* Experience in budget preparation and financial reporting, with a strong understanding of building operational systems, leasing and marketing, documentation and administration
* Minimum of five (5) years' experience managing a team of people
* Ability to demonstrate computer literacy using Microsoft Office software
* Ability to demonstrate teamwork by assisting co-workers and direct reports
* Ability to manage a property as demonstrated by work experience including financial performance, customer service, communications, marketing, negotiation, crisis management, and staffing.
* Ability to analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management as demonstrated by business results in previous position.
* Ability to successfully resolve resident issues as demonstrated by work experience.
* Ability to negotiate and manage contracts with 3rd party service providers as demonstrated by previous work experience.
* Ability to supervise and develop employees and provide feedback and coaching to subordinates resulting in improved performance as demonstrated by experience in previous position.
Related is an Equal Opportunity Employer
Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Related Management Company (RMC) is the leading innovator in managing real estate as an owner/operator. There is strength in numbers - RMC operates hundreds of properties in 22 states and Washington, D.C., providing our employees with unparalleled growth opportunities. Our portfolio includes affordable, workforce, market-rate, and luxury housing. We are passionate about exceeding quality expectations in every single asset class. As a subsidiary of Related Companies, we've been at the forefront of sustainability too, with most of our new developments pursuing LEED Silver certification or higher.
At RMC, we Welcome Everyone. It is our mindset that welcomed employees invoke welcomed residents. When you work here, you're encouraged to be your best, authentic self. With persistent focus, we are strengthening internal mobility, and employee engagement, and investing in leadership development to continuously improve the employee experience. Related values diversity in backgrounds and experiences. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.
Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
Related is an Equal Opportunity Employer
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