Communications play a central role in day-to-day work. As a senior executive, this means you also have a challenge: You expect that your counterpart in the conversation will listen, understand and act as you wish. Using suitable communications techniques is an important key competency for senior managers. Effective communication is a capability, which can be learnt. However, what does effective communication mean?
In an effective dialogue, you exchange information clearly and understandably, prevent misunderstandings and save valuable working time. You lead the conversation positively and achieve what you want. Effective communication also means that you pay attention to your counterpart and build a connection.
Respectful exchange is the basis for every good conversation and helps you with achieving your goals. The Experteer career service explains why effective communication for senior managers is so decisive and gives you helpful tips.
Develop and advance your career as a senior manager
There are many coaching and training opportunities for senior professionals. Head-hunters know that the willingness to learn often represents that certain something of a successful executive on the way to the top.
Use the training programme for senior managers and give your career a push in the right direction. Effective communication is particularly important for you as a management executive.
Only when your staff understands what is required will you get the performance you want.
Learn how, with your own communications strategy, you can achieve more professionally, convince your counterpart and resolve discrepancies quicker. Effective communication brings with it many advantages, as a study by the American company Towers Watson found.
The communications strategy is a reflection of a company’s financial success and the commitment of its workforce. Companies, which communicate effectively, have up to 47 % higher turnover than their competitors do. Successful companies invest in their senior managers and train them further in employee communications.
How to communicate effectively with your team
As an executive, you are responsible for motivating your team so they perform as required. Your role is to effectively communicate the company’s expectations and provide clarity about the assignment. A senior executive with good communication skills is an attentive listener.
Let your staff speak and ask questions. Summarise what you have said and ensure that they have understood all information correctly. Talk at an appropriate volume-your tone carries emotions.
Pay attention to your choice of words. Positive words usually achieve a better result. Put yourself in your counterparts’ position and consider individual personalities. These and further tips help to communicate more effectively and to lead your team successfully as an executive.
Five simple rules for senior managers to communicate more effectively
An article in the Leadership section of Forbes magazine has compiled an interesting list of tips for senior professionals:
- Be believable: If your words do not match your deeds, your employees will no longer trust you. Stay cautious and only promise what you can deliver.
- Less is more: Communicate understandably. Your staff are being bombarded by a flood of information. Effective communication means explaining things succinctly.
- Find your own words: As senior executive, don’t fall into corporate speak when talking to your employees. Explain it in your own words and stay unambiguous.
- Be visible: As a senior professional, don’t hide behind a telephone at your desk. Meet your counterparts personally and show your employees that you are interested in them.
- Hear with your ears and your eyes: Effective communication works both ways. Senior managers know how to ask good questions and read between the lines. Look for non-verbal communication – body language reveals more than your counterpart will admit.