Unified Communication Performance Analyst - TS/SCI w/Poly

General Dynamics

Wired and Radio Communication Technology

Annapolis Junction, MD - USA

Senior Specialist / Project Manager

Experteer Overview

As a Unified Communication Performance Analyst, you will deploy and manage SL1/VOSS to monitor and optimize UC systems. You will serve as the first line of defense for performance, handling troubleshooting and ensuring reliability across SfB, Teams, Cisco CMS, Cisco Phones, and VTC. You will collaborate with cross-functional teams to integrate monitoring tools and drive system improvements. Your work supports mission-critical communications by maintaining high availability and performance.

Compensation / Benefits

401K with company match
Comprehensive health and wellness packages
Paid education and certifications
Flexible work weeks / on-site options
Paid time off including vacation and holidays
Disability and life insurance options

Responsibilities

Lead the deployment and configuration of the SL1/VOSS monitoring tool across UC platforms (SfB, Teams, Cisco CMS, Cisco Phones, VTS)
Collaborate with cross-functional teams to ensure SL1/VOSS integrates with existing infrastructure
Monitor UC system performance and availability; analyze data to meet performance standards
Proactively identify and address performance or routing issues affecting communications
Troubleshoot issues as first line of defense; escalate as needed
Evolve SL1/VOSS capabilities and stay updated with new features
Document configurations, monitoring parameters, and troubleshooting procedures
Generate performance reports and provide insights to stakeholders
Provide guidance to team members on SL1/VOSS usage and best practices
Participate in regular stakeholder meetings to review performance and recommend improvements

Key requirements

5+ years in systems engineering or infrastructure support, preferably UC or networking
Strong UC architecture knowledge (VoIP, video, real-time collaboration)
Experience with monitoring, alerting, and optimization techniques
Proficiency in Windows Server, Linux, and cloud environments
Knowledge of networking protocols (TCP/IP, SIP, DNS, DHCP, QoS) and use of networking tools (Wireshark)
Proven experience with UC platforms (Teams, Skype for Business, Cisco CMS, Cisco Phones, VTC)
+ experience with SL1/VOSS or similar monitoring tools

Self-starter with proactive problem-solving Strong analytical and troubleshooting abilities Excellent communication and interpersonal skills Unified Communications architecture (VoIP, video, real-time collaboration)Performance monitoring and optimization techniques Windows Server, Linux, and cloud environments