Technical Service Account Manager

DuPont

Chemical Industry and Mineral Oil Processing

New York, NY - USA

Specialist

Experteer Overview

In this role you will provide specialized technical support for enzyme and yeast applications in customer environments and partner with sales to drive opportunities. You join a collaborative, high‑caliber team delivering science‑based innovations to markets across healthcare, food, and industrial sectors. You will perform plant visits, analyze data, and train customers on product selection and optimization, shaping how customers use our solutions. This position offers remote work in the United States with significant travel and the chance to influence technical strategy and customer success. You’ll work at the intersection of science and business to enable growth in grain processing and fuel

Compensation / Benefits

Training opportunities
Learning and development programs from day one
Medical, dental, vision
401k
Vacation and holidays
16 weeks paid parental leave

Responsibilities

Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
Collaborate with sales during customer meetings, trainings, and onsite visits
Serve as an internal technical expert on assigned product lines, applications, and limitations
Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
Analyze process and laboratory data to identify improvement opportunities and make recommendations
Develop tools or models to enhance data analysis and technical decision‑making
Deliver customer training on product selection, application, and optimization
Provide post‑sale technical troubleshooting during product testing and implementation
Support account planning and identify business development opportunities from a technical and commercial perspective

Key requirements

Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
3–5 years of experience in a Carbohydrate Processing environment
Strong analytical and problem‑solving skills with the ability to interpret technical data
Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
Customer‑focused mindset with strong relationship‑building skills
Self‑motivated and results‑oriented, able to work independently
Strong organizational skills and ability to prioritize in a dynamic environment
Ability to collaborate effectively across Sales, Marketing, and R&D
Willingness to travel 50% or more

customer-focused relationship-building self-motivated enzyme and yeast applications process audits and lab analysis data analysis and interpretation

Description

In this role you will provide specialized technical support for enzyme and yeast applications in customer environments and partner with sale…

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