Systems Administrator Expert
General Dynamics
Wired and Radio Communication Technology
Annapolis Junction, MD - USA
Senior Specialist / Project Manager
Experteer Overview
In this role you will support and maintain IT systems across a government environment, ensuring reliable operations and timely problem resolution. You will work with cross-functional teams to manage server, storage, network, and client devices, and coordinate security and compliance activities. The role emphasizes incident handling, capacity planning, and system optimization to sustain mission-critical infrastructure. You will collaborate with IS and security stakeholders to align changes with policy and risk requirements. This position offers the opportunity to contribute to secure, scalable IT platforms in a high-stakes setting.
Compensation / Benefits
- 401K with company match
- comprehensive health and wellness packages
- full flex work weeks where possible
- paid time off: vacation, sick, personal
- paid parental leave
- military, bereavement and jury duty leave
Responsibilities
- Support for implementation, troubleshooting and maintenance of IT systems across server, storage, and network devices;包括 client/mobile devices
- Provide Tier 1 and Tier 2 problem identification, diagnosis, and resolution; communicate status to management and customers
- Configure and manage UNIX, Linux and Windows operating systems; install, troubleshoot, and enhance OS and network components
- Implement and sustain compliance with system security controls; manage patching (IAVA) and record patch status
- Engage in change and configuration management with ISSO/ISO and Plan of Action & Milestones (POA&M)
- Ensure IT assets comply with Identity & Access Management (ICAM) policies
- Perform system capacity analysis and optimization of resource use
- Provide in-depth troubleshooting of IT systems and escalate as needed
- Support system design, mission architecture and hardware; understand SOA interdependencies
- Coordinate escalation communications and provide detailed analysis for escalated tickets
Key requirements
- Fifteen (15) years of SA experience in programs of similar scope and complexity
- Six (6) years of experience with Service Management (ITSM)
- ITIL 4 certification
- Four (4) years of experience with ServiceNow platform
- Two (2) years' experience integrating ServiceNow with other applications
- Security Clearance TS/SCI w/Poly; US citizenship
- Bachelor's degree in a technical discipline
Description
In this role you will support and maintain IT systems across a government environment, ensuring reliable operations and timely problem resol…
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