Staff Software Engineer

Baker Hughes

Construction of Industrial Facilities and Manufacture of General-Purpose Machinery

Firenze - Italien

Manager / Team Leader

Hybrid

Experteer Overview

You will lead L2 incident governance and DevOps support for the Teamcenter PLM ecosystem, ensuring reliable performance and cost-efficient operations. In a cross‑functional, data‑driven environment, you will coordinate with DevOps, TechOps, and application owners to drive incident resolution, data fixes, and process improvements. The role blends hands‑on testing, tool governance, and stakeholder communication to stabilize platforms and enable smooth releases. This opportunity lets you shape engineering operations for a global energy software stack with ITIL and DevOps best practices.

Compensation / Benefits

Contemporary work-life balance policies
Comprehensive private medical care options
Life insurance and disability programs
Tailored financial programs

Responsibilities

Own and govern L2 incident lifecycle in alignment with contracts and ITIL
Monitor INC KPIs (SLA, backlog, aging) and validate targets
Coordinate escalations with L3, DevOps, and application owners for rapid resolution
Drive data-fix activities across DEV/QA/PROD with proper validation
Manage Teamcenter test lists and support DevOps testing for releases
Oversee L2 task progress, ensuring timely delivery and cross-team handoffs
Provide hands-on test support for DevOps initiatives and UAT
Manage access and governance across Fieldglass, VDI, ServiceNow
Suggest and implement improvements in incident resolution and prevention
Seek opportunities to optimize support costs and licensing

Key requirements

Bachelor degree
Proven L2 application support experience in a DevOps or PLM/Teamcenter environment
ITIL certification (Foundation or higher)
Experience with ServiceNow incident management and KPI tracking
Experience supporting enterprise engineering platforms (Teamcenter preferred)
Minimum 5 years of Systems Administration experience
Knowledge of TC PLM infrastructure components and data model

Problem-solving with a structured, data-driven approach Strong communication and stakeholder management Cross-functional collaboration and teamwork ITIL processes ServiceNow KPI/SLA tracking DevOps principles

Description

You will lead L2 incident governance and DevOps support for the Teamcenter PLM ecosystem, ensuring reliable performance and cost-efficient o…

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