Technical Account Manager

LiveRamp

Market Research Companies

Little Rock, AR - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you will serve as a trusted technical advisor, guiding brands, agencies, platforms, and data providers through onboarding and optimization of LiveRamp’s ad tech solutions. You’ll design strategic implementations, ensure technical adoption, and collaborate cross-functionally to maximize platform value. You will influence product direction by translating customer feedback into actionable insights. This role blends deep technical work with consultative client engagement to scale data onboarding, identity resolution, and audience activation at scale.

Compensation / Benefits

Flexible paid time off
Remote/working from home options
Paid holidays and parental leave
Comprehensive medical/dental/vision/life benefits
401K matching up to 6%
Employee Stock Purchase Plan (15% discount)

Responsibilities

Lead end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions for multiple client types
Build and maintain consultative client relationships aligned with business objectives
Design and execute strategic implementation plans and oversee data onboarding, identity resolution, and audience activation workflows
Troubleshoot integration challenges and deliver scalable solutions to maximize platform value
Track adoption metrics, identify optimization opportunities, and propose system enhancements
Coordinate cross-functional collaboration between product, engineering, legal, privacy, and other internal teams
Develop and maintain technical documentation (runbooks, guides, workflow maps) and deliver enablement training
Translate customer feedback into actionable product insights for roadmap planning
Provide clear, client-facing communications and updates on milestones, enhancements, and issues
Support client engagement and industry representation through travel for meetings and events

Key requirements

Understanding of Ad Tech ecosystem including DSPs, SSPs, DMPs, CDPs, ID graphs, and data onboarding
Experience with REST APIs, file-based integrations (e.g., SFTP), and data transformations
Knowledge of web tracking (pixels, tags, cookies) and identity resolution in martech/ad tech stacks
SQL, data analytics tools, or scripting for troubleshooting
Strong problem-solving for distributed systems and debugging
Client relationship management across technical and non-technical stakeholders
Ability to design and present solution proposals, diagrams, and workflows
Project and account management experience with onboarding projects and deadlines
Customer advocacy to translate feedback into product improvements
Clear, stakeholder-facing communication across business and technical audiences

Excellent communication and relationship-building Strong problem-solving and proactive problem ownership Cross-functional collaboration and stakeholder management Ad Tech ecosystem familiarity Data onboarding and identity resolution workflows APIs and data integration

Description

In this role you will serve as a trusted technical advisor, guiding brands, agencies, platforms, and data providers through onboarding and o…

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