Sr. Manager, Global Medical Information - Job ID: 1918

ascendis pharma

Pharmaceutical Industry

Palo Alto, CA - USA

Manager / Team Leader

Experteer Overview

In this role you will generate standard and customized global Medical Information content to support unsolicited inquiries from HCPs and non-HCPs, training teams, monitoring product trends, and driving MI process improvements. You will act as the MI subject matter expert for assigned products, ensuring content aligns with regional needs and global standards. You will support congress activities, SOPs, and cross-functional initiatives while maintaining audit readiness and high-quality responses. This role offers the opportunity to influence content strategy, improve medical information processes, and contribute to a patient-focused biopharma mission.

Compensation / Benefits

401(k) plan with company match
Medical, dental, and vision plans
Life and AD&D insurance
Short and long-term disability benefits
Professional development
Paid time off

Responsibilities

Serve as Medical Information subject matter expert for assigned therapeutic areas/products
Develop, maintain, and deliver global MI content aligned with regional needs and global standards
Research and analyze scientific information to answer escalated MI inquiries
Guide appropriate use of evidence by reviewing external compendia and guidelines
Support scientific conventions/congresses through booth assets, meeting preparation, staffing, and post-congress metrics
Provide MI perspective on SOPs, implementation guidelines, and work instructions
Conduct on-going training for call center agents on MI content
Monitor enquiry trends and metrics; communicate product trends to the wider business
Support handling of complex inquiries escalated by call center and field personnel
Monitor quality/accuracy of call center responses; implement corrective actions for compliance with regulations and SOPs

Key requirements

PharmD/PhD/MD/Doctorate of Nursing and at least 7 years of relevant experience
advanced skills in critically evaluating literature
advanced skills in writing/summarizing clinical and scientific data
strong oral and written communication skills
strong analytical abilities
ability to prioritize, take initiative, and work independently
excellent collaboration and interpersonal skills
proficiency with MS Office and MI systems for information requests and content management
experience with medical literature and drug information databases
willingness to travel 15-20%

collaboration initiative attention to detail literature evaluation clinical writing and summarization MI systems for information requests and content management

Description

In this role you will generate standard and customized global Medical Information content to support unsolicited inquiries from HCPs and non…

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