Sr Manager Enterprise Applications

Dexcom

Medical Devices

San Diego, CA - USA

Manager / Team Leader

Experteer Overview

In this role you will lead the enterprise platforms that power Dexcom’s customer engagement, order management, and service operations. You’ll partner with senior leaders to translate business needs into scalable tech solutions, ensuring secure, compliant, and integrated CRM, contact center, and OMS capabilities. You’ll drive a multi-year roadmap, govern data quality, and enable intelligent automation to enhance customer interactions and business outcomes. This is a chance to shape how Dexcom scales technology in a regulated healthtech environment.

Compensation / Benefits

comprehensive benefits program
growth opportunities on a global scale
career development / tuition reimbursement
exciting, innovative environment
work with life-changing CGM technology
travel opportunities (0-5%)

Responsibilities

Own end-to-end lifecycle management of Salesforce, Genesys, and Fluent OMS platforms
Define and execute a multi-year platform roadmap
Ensure reliable integrations and high-quality data flow with governance
Lead backlog prioritization, agile release planning, and monitor KPIs/SLAs
Manage vendor relationships, contracts, and budgets for platform solutions
Engage with senior stakeholders to identify opportunities and balance priorities
Ensure risk, security, and regulatory compliance (HIPAA, GDPR, Sunshine Act, GxP)
Drive adoption of AI-driven workflows and intelligent automation across CRM and contact center platforms

Key requirements

Hands-on experience with CRM, Contact Center, or OMS platforms (Salesforce, Genesys, Fluent OMS)
Proven track record leading high-visibility, cross-functional programs with measurable outcomes
Strong communication, prioritization, and stakeholder management
Demonstrated technical depth in architecture, configuration, and integration decisions
13+ years of industry experience
5-8 years of people management experience
Experience in regulated or high-availability environments (healthcare, medical device) preferred

Strategic thinking Collaborative leadership Data-driven decision making Salesforce (CRM)Genesys (Contact Center)Fluent OMS

Description

In this role you will lead the enterprise platforms that power Dexcom’s customer engagement, order management, and service operations. You’l…

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