Sr Enterprise Customer Success Manager - LA28 Olympics
T-Mobile
Mobile Communications Service Providers
Los Angeles, CA - USA
Senior Specialist / Project Manager
Experteer Overview
In this executive-facing role, you own the end-to-end success strategy for a highly strategic enterprise client within T-Mobile for Business. You will coordinate across sales, engineering, product, legal, and delivery to ensure premium, compliant delivery and strong commercial outcomes. Your work spans executive liaison, intake governance, and cross-functional orchestration to navigate complex, high-visibility initiatives. You shape solutions, manage risks, and drive speed and precision at Olympic-scale complexity.
Compensation / Benefits
- medical, dental and vision insurance
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off and holidays
- family leave and child care benefits
Responsibilities
- Lead end-to-end commercial intake and lifecycle management for specialized requests
- Coordinate cross-functional solution formation with sales engineering, network, product, operations, billing, and legal
- Provide consultative, technically informed recommendations on solution design and bundling
- Deliver executive-ready communications, status updates, and risk assessments within tight timelines
- Maintain accurate account documentation, intake records, and billing alignment
- Plan RF requirements, venue blueprints, and deployment strategies across multiple sites
- Track performance metrics and enable governance through detailed reporting
- Provide light project management support for multi-workstream initiatives
Key requirements
- Bachelor degrees (Business, Engineering, Applied Science, Finance) or equivalent experience
- 3+ years of related experience or advanced degree with 1 year
- Customer engagement and relationship management experience with enterprise customers
- Strong intake and process management capability
- Clear verbal and written communication with external and internal stakeholders
- Proven project coordination across multiple teams and timelines
- Problem-solving skills for non-standard customer and operational issues
- Analytics and reporting experience with account activity and metrics
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and reporting tools
- Authorized to work in the United States
- Travel: No (as stated)
- Safety: Not a safety-sensitive role
Description
In this executive-facing role, you own the end-to-end success strategy for a highly strategic enterprise client within T-Mobile for Business…
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