Sr. Account Director

Cushman & Wakefield

Architectural and Surveying Offices

Los Angeles, CA - USA

Manager / Team Leader

Experteer Overview

As a Senior Account Director in Cushman & Wakefield’s Portfolio Advisory Group, you will guide one or more key client accounts to align real estate services with their strategic goals. You’ll oversee global portfolio understanding, Plan of Record management, and drive cost savings while supporting the client’s enterprise objectives. The role combines client relationship leadership, service delivery governance, and cross‑functional collaboration to elevate performance and expand wallet share. You will lead talent development and ensure disciplined contract and financial performance, contributing to the firm’s service and financial outcomes. This is a strategic, client‑facing leadership role.”

Compensation / Benefits

health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance
paid and unpaid time away from work

Responsibilities

Manage financial and contract performance for one or more account teams
Align real estate services with client business goals and strategies
Set vision, strategy, and metrics for service lines
Develop and maintain strong client relationships
Implement and manage account governance
Provide disciplined contract management for high‑quality delivery
Contribute to service delivery strategies and respond to RFPs
Identify new opportunities within the C&W platform and enhance service solutions
Oversee risk mitigation and dispute resolution
Lead and develop account talent in partnership with HR, including diversity and succession planning
Coordinate cross‑functional collaboration (Finance, HR, Sourcing, Legal, GCI)
Drive revenue, profitability, and cross‑selling efforts
Ensure analytics and evidence‑based decision making
Oversee transaction service delivery and related processes
Coordinate client site visits, market tours, and data accuracy
Oversee budgeting and revenue tracking for transactions
Manage client rebate accounts

Key requirements

Minimum of 10 years at Senior Management level
Experience leading multi‑discipline teams
Client, P&L and contract management experience
Experience with high‑level, complex transaction management and contract compliance
Technical domain knowledge in IFM, PDS, TM, LA, SCON
Strong financial analysis skills
Ability to interpret complex business documents
MS Office proficiency (Word, Excel, PowerPoint)
Familiarity with real estate transaction documents (leases, subleases, SNDA, estoppel, etc.)
Experience with Power BI, Tableau, Alteryx and/or ESRI is valuable but not required

Leadership Client relationship management Strong communication (oral and written)MS Office Suite (Word, Excel, PowerPoint)Power BI Tableau

Description

As a Senior Account Director in Cushman & Wakefield’s Portfolio Advisory Group, you will guide one or more key client accounts to align …

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