Service Account Manager

ABB

Equipment for Electric Power Generation and Conversion

Eindhoven, Noord-Brabant - Niederlande

Manager / Team Leader

Hybrid

Experteer Overview

In this role you will lead service-driven account strategy for ABB Automation Services in Benelux, with a focus on The Netherlands. You will maximize plant availability, optimize asset performance, and ensure long-term reliability of customer automation systems, while coordinating cross-functional teams and managing contract lifecycles. You drive value through proactive engagement and modernization initiatives, shaping outcomes for oil, gas, and chemical clients. You will partner with sales, service, and operations to deliver an exceptional customer experience and growth.

Compensation / Benefits

competitive salary with performance-based bonus
electric company car
27 vacation days + 13 ADV days
strong pension scheme and share program
gym and bike discounts
training and growth opportunities

Responsibilities

Develop and execute a service-driven account strategy to maximize plant availability and asset reliability
Create and manage comprehensive account plans aligned with customer priorities and ABB objectives
Nurture long-term customer relationships and serve as the primary coordinator for commercial and service activities
Lead internal account teams across Sales, Service, Operations, and support for seamless delivery
Manage commercial lifecycle of active contracts, renewals, and expansions; maintain a healthy opportunity pipeline
Drive issue resolution through effective communication and structured follow-up
Contribute to ABB Automation Service and Modernization in Benelux with focus on The Netherlands
Promote standardized Marketing and Sales processes and governance for the account

Key requirements

Passion for building long-term customer relationships and driving operational excellence
Ability to develop strategic account plans and achieve measurable growth in Oil & Gas and Chemical sectors in The Netherlands
Experience leading a multidisciplinary key account team with aligned execution
Expertise in value-based selling using customer insights and performance data
Contract management skills including renewals, scope definition, and upsell opportunities
Proven proficiency in CRM for pipeline management across ABB Automation portfolio
Strong knowledge of Automation Solutions, control systems, instrumentation, and lifecycle services
Engineering degree (Automation, Process or related) or extensive practical knowledge of industrial automation service delivery
Fluent in Dutch and English for interactions with stakeholders at all levels

Cross-functional collaboration Relationship building Proactive communication Value-based selling Lifecycle and contract management CRM usage and pipeline forecasting

Description

In this role you will lead service-driven account strategy for ABB Automation Services in Benelux, with a focus on The Netherlands. You will…

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