Senior Technical Support Supervisor (m/w/d)

Honeywell

Electrical Drive and Control Technology

Ratingen, Nordrhein-Westfalen - Deutschland

Manager / Team Leader

Hybrid

Experteer Overview

In this role, you lead Honeywell’s Technical Support team to resolve complex issues efficiently, shaping support operations and customer outcomes. You will collaborate with Sales, KAMs, and project teams to support pre-sales engineering, launches, and after-sales activities. Your expertise in safety-related technologies and diagnostics will drive satisfaction and continuous process improvement in a hybrid setting from Ratingen. You help create safer, smarter, and more sustainable solutions while guiding cross-functional teams.

Compensation / Benefits

Hybrid work schedule
30 vacation days per year
Onboarding program
Flexible and modern working environment
Individual development and training opportunities
Job bike

Responsibilities

Lead and optimize the Technical Support team to ensure timely resolution of technical issues
Collaborate with Sales Agents and KAMs on PreSales-Engineering and support the EIS process
Specialize in EMC, Overvoltage, Radiation protection, and Explosion protection
Support Offering and Project Managers during new product launches and manage After-Sales resources
Oversee quality control with Quality, R&D, and customers using Jira for tracking
Troubleshoot technical and personal issues with customers, supporting Alpha and Beta Testing

Key requirements

Bachelor's degree in Engineering, Computer Science, Electronics, or related field (or equivalent)
7+ years in technical support, systems engineering, or field service
2-4 years of experience leading technical teams
Experience troubleshooting hardware, embedded systems, and networked devices
Strong analytical and problem-solving skills
Excellent communication and leadership abilities with customer focus
Familiarity with NFPA, UL, EN fire safety regulations, networking protocols, IP-based devices, and remote diagnostics tools
ITIL or service management framework experience (technical leadership)

customer satisfaction focus cross-functional collaboration clear communication fire alarm systems knowledge life safety technology building automation systems

Description

In this role, you lead Honeywell’s Technical Support team to resolve complex issues efficiently, shaping support operations and customer out…

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