SENIOR PRACTICE ADMINISTRATOR

Institute for Family Health

Medicine and Health

New York, NY - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you will lead practice operations within the assigned region, ensuring alignment with The Institute for Family Health's standards and policies. You will manage staffing, patient access, and administrative systems to improve efficiency and patient satisfaction. You will collaborate with the Medical Director and Departmental Administrator to implement improvement initiatives and maintain regulatory compliance. This is a hands-on, cross-functional role that shapes day-to-day operations and long-term performance in a busy clinical setting.

Responsibilities

Oversee and resolve issues across practice systems (appointments, referrals, records, billing)
Manage staffing coverage and supervise administrative staff
Develop provider schedules and monitor scheduling accuracy
Lead performance improvement activities and evaluate methods for efficiency
Handle patient flow management with Nurse Manager support
Maintain policies/procedures with Medical Director and Departmental Administrator
Ensure compliance with Article 28 and JCAHO regulations
Prepare reports and manage administrative data (statistics, cash handling, procurement)
Coordinate site maintenance and administrative services
Provide Patient Service Representative support as needed
Participate in management meetings and deliver meeting minutes/reports
Respond to patient complaints and maintain service quality
Oversee training, hiring, evaluation, and discipline of staff
Monitor and improve patient satisfaction and access
Ensure regulatory readiness for surveys and audits
Comply with online trainings and employee health requirements
Manage equipment, security, and computer operations

Key requirements

Bachelor’s degree (or equivalent substitute: 3 years IFH Practice Administrator experience)
1 year IFH experience or master’s degree in healthcare/business
Knowledge of JCAHO and Article 28 regulations
Experience hiring, evaluating, developing, and disciplining staff
Proficiency with Microsoft Office and Windows applications
Experience with data analysis and electronic health records technology
Ability to manage site maintenance, housekeeping, provisioning, and security
Strong leadership, problem solving, and decision-making skills
Basic computer and internet navigational skills
Familiarity with EHR technology