Senior National Service Officer - Appeals

Wounded Warrior Project

Human Health and Social Work

San Diego, CA - USA

Senior Specialist / Project Manager

Hybrid

Experteer Overview

In this role you drive veterans benefits appeals, advocating for alumni and their families before VA bodies. You work within Benefits Services to shape arguments, manage complex AMA and legacy appeals, and ensure evidence development is thorough. You will draft decisions, review Board of Veterans Appeals actions, and train teammates on best practices. This is a mission-driven opportunity to impact veterans’ lives while collaborating with a dedicated, cross-functional team. You will play a key part in upholding WWP's commitment to ethical, effective advocacy and professional excellence.

Compensation / Benefits

flexible hybrid schedule
medical/dental/vision coverage for you and family
competitive pay and incentives
401(k) retirement plan
paid time off and holidays
Education Assistance

Responsibilities

Draft and review decisions for VLJ review, including highly complex cases
Manage and organize appealed issues before the Board of Veterans Appeals (BVA)
Assess credibility and probative value of medical and lay evidence
Maintain appeals dockets and distribute information to field staff
Prepare appellate briefs and oversee hearings docketed at the BVA
Review administrative errors for submission to Central Office
Guide cases toward appropriate Court of Appeals for Veterans Claims consideration
Support Benefits Training by sharing best practices for arguments before VA offices
Conduct legal research and support policy/government affairs teams
Foster professional relationships with BVA leadership and Veterans Service Organizations

Key requirements

Five years of experience as a veteran's benefits advocate
Juris Doctorate may substitute for advocacy experience
Bachelor's degree; equivalent experience considered
Good standing to practice before courts or relevant bodies; ASIST certification preferred
Ability to obtain accreditation standards with VA OGC within time frame
Travel up to 20%

Excellent written and oral communication Strong interpersonal and relationship-building abilities Emotional intelligence and diplomacy Expert knowledge of VA laws and Title 38 regulations Extensive knowledge of the appellate process Proficiency with VA electronic systems and appeals processes

Description

In this role you drive veterans benefits appeals, advocating for alumni and their families before VA bodies. You work within Benefits Servic…

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