Senior Manager, Commercial Services – Diagnostics
ResMed
Medical Devices
San Diego, CA - USA
Manager / Team Leader
Hybrid
Experteer Overview
In this role you will own the end-to-end strategy and execution of Virtuox service programs within ResMed. You will connect product strategy, service design, and operations to drive scalable, high-performance service models in healthcare. You’ll pilot new offerings, measure outcomes, and decide on scaling or refining programs based on data. You will collaborate across product, commercial, and data/tech teams to deliver impactful, regulated digital health services that improve patient and provider experiences.
Compensation / Benefits
- comprehensive medical, vision, dental, and life insurance
- 401(k) with match; ESPP
- tuition assistance
- Flexible Time Off (FTO)
- 11 paid holidays plus 3 floating days
- sleep care management and HSA/FSA options
Responsibilities
- Own end-to-end strategy for Virtuox services, including vision, opportunity assessment, and roadmap
- Translate strategy into operational plans and workflows for service domains
- Lead pilots design, implementation, and iteration to validate concepts and enable scale
- Oversee daily execution of service pilots with targets and timelines
- Partner with tech and data teams to implement AI-powered and automated tools
- Align service initiatives with broader business goals across Product, Commercial, Marketing, and Data/Tech
- Manage day-to-day pilot operations, ensuring KPI achievement and desired outcomes
- Support service monetization through business case development and value modeling
- Conduct competitive analysis and user research to inform differentiation
- Identify and implement digital automation and AI features for improved workflows
- Ensure compliance with global regulatory and data privacy standards
Key requirements
- 7+ years in healthcare services, product operations, service strategy, or customer experience roles
- Proven track record of leading strategic initiatives from ideation to scale
- Experience leading service development and transformation from concept to pilot and early scale
- Successful pilot design, launch, and management with measurable impact
- Analytics and data acumen for informing service design and optimization
- Cross-functional leadership with Product, Marketing, Market Access, and Revenue teams
- Familiarity with digital platforms, automation, or AI-based service tools in regulated healthcare
- Commercial acumen to define business cases and monetization strategies
Description
In this role you will own the end-to-end strategy and execution of Virtuox service programs within ResMed. You will connect product strategy…
Leading careersFor members only
Take your next career step
1M+ top positions worldwide with salary benchmarks
Be discreetly found and contacted by headhunters
Exclusively for senior-level professionals and executives
Already a member?