Senior Director of Subscription Account Management - EMEA

Nutanix

Software Companies

08036 Barcelona, Cataluña - Spanien

Director

Experteer Overview

In this role, you will lead Nutanix’s EMEA Subscription Account Management, shaping the renewals and adoption agenda for a high-performance team. You’ll drive scalable processes and a best-in-class customer experience, collaborating with Sales, Product, and Marketing to optimize segmentation and programs. Your leadership will accelerate subscription renewals and customer value across EMEA, with a strong emphasis on metrics-driven results and cross-functional impact. This hybrid Barcelona-based role offers a strategic opportunity to influence growth and customer success at scale.

Responsibilities

Lead the EMEA Subscription Account Management team to foster excellence and collaboration
Develop and implement scalable strategies that boost product adoption and renewal efficiency
Exceed annual metrics for adoption, renewals, and customer satisfaction
Recruit, coach, and retain top talent in a metrics-driven environment
Collaborate with Sales, Product, and Marketing to refine customer segmentation and programs
Set actionable KPIs, provide regular forecasts, and align with strategic objectives
Solicit and integrate customer feedback to improve service delivery and product offerings
Define first-year goals to boost retention and growth in renewals across EMEA

Key requirements

10+ years of experience leading large customer success or account management teams across EMEA
5+ years in customer-facing roles (Account Management, Customer Success, or Systems Engineering)
Proven track record of meeting/exceeding KPIs and business goals
Strong knowledge of Data Center technologies, especially hyper-converged infrastructure
Exceptional people management and talent development
Proficiency in managing metrics-driven, process-oriented teams
Excellent written and verbal communication and presentation skills in English (Spanish a plus)
Ability to collaborate with cross-functional teams including Sales, Product, and Marketing

people management communication cross-functional collaboration Data Center technologies hyper-converged infrastructure metrics-driven process management

Description

In this role, you will lead Nutanix’s EMEA Subscription Account Management, shaping the renewals and adoption agenda for a high-performance …

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