SD OTR Area Manager, CO OTR

Amazon

E-Commerce Services

Barcelona, Cataluña - Spanien

Manager / Team Leader

Experteer Overview

As Area Manager, you will lead Shift Managers and Schedulers to optimize Same Day delivery across the EU, balancing hands-on operations with scalable processes. You’ll use data to drive decisions, improve performance, and ensure a reliable customer experience while managing costs and partner satisfaction. The role sits at the center of a fast-moving network, coordinating with cross-functional teams to implement improvements and protect delivery speed. This is a high-ownership role with impact across multiple markets and a strong bias for action.

Responsibilities

Lead a team of Shift Managers and Schedulers across the EU AMZL Same Day network, providing coaching and building leadership depth while ensuring timely execution of critical tasks.
Monitor real-time operations across the EU network, coordinating with site operators to respond to demand fluctuations and exceptions while maintaining service quality.
Drive performance through data-driven analysis, deep dives into delivery trends, capacity utilization, and metrics to identify gaps and implement corrective actions during network-wide DBRs.
Build scalable processes and systems, creating standard work and scrappy solutions to overcome technical limitations while enabling remote support.
Lead process improvement initiatives focused on cost optimization, customer experience, and delivery partner satisfaction to deliver step-function improvements.
Collaborate with Capacity Planning, Speed, S&OP and DSP partners to evaluate technical improvements and align on capacity forecasting.
Maintain accurate performance reporting, tracking daily and weekly metrics to support data-driven decisions and cross-department information flow.
Contribute to long-term strategic planning for Amazon’s delivery network to maximize capacity, quality, and cost efficiency across EU markets.
Execute best practices balancing daily operations with scalability while upholding safety standards and customer demand.
Create and manage recognition and communication programs to drive team engagement and positive employee relations.

Key requirements

Bachelor degree
People management experience
Experience communicating with stakeholders at various levels
Experience using data to influence business decisions
Advanced English and local language communication
Experience with MS Office (Word, Excel, Outlook)

bias for action ability to thrive in ambiguity decision-making under pressure data analysis SQL or Python capacity planning

Description

As Area Manager, you will lead Shift Managers and Schedulers to optimize Same Day delivery across the EU, balancing hands-on operations with…

1M+ top positions worldwide with salary benchmarks
Be discreetly found and contacted by headhunters
Exclusively for senior-level professionals and executives