Regional Client Relations Manager - Chicago

LVMH Moët Hennessy - Louis Vuitton

Luxury Goods and Accessories

Chicago, IL - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you will help shape the High-End strategy for the Midwest and Mid-Atlantic region, tailoring plans by store to meet luxury objectives. You will lead with a client-centric mindset, growing and developing our existing high-net-worth clientele while upholding the Louis Vuitton promise. You will collaborate with regional and store teams to deliver elevated experiences and drive loyalty, balancing sales targets with premium client engagement. This is a high-impact position for someone who thrives in a luxury, relationship-driven environment and wants to influence regional growth.

Compensation / Benefits

salary USD 120,000 - 150,000 annually
bonus potential
medical, dental, vision
short and long-term disability
paid time off programs
employee discount/perks

Responsibilities

Co-create and implement region-wide High-End strategy across all product categories
Drive sales targets while ensuring elevated client experiences at touchpoints
Collaborate with Store Leaders and Client Relations & Development teams on retention and development strategies
Identify and recruit high-potential prospects to expand the client network
Monitor progress toward regional goals and formulate action plans with leadership
Organize client events and occasions to attract top clients and boost sales
Develop a sustainable network of high-net-worth clients for the business
Strive to exceed regional and store targets in partnership with zone teams
Identify learning opportunities and work with Retail Learning to implement impactful training
Share market feedback with management and ensure timely follow-up actions
Explore opportunities outside the core business to grow VIC client network
Provide post-visit recaps to management and ensure feedback is implemented

Key requirements

Minimum 10 years of experience in client relations or luxury retail leadership
Proven track record of meeting or exceeding sales targets
Strong communication and relationship-building abilities
Ability to collaborate with cross-functional teams and senior leadership
Client-centric mindset with a focus on loyalty development
On-site role based in Chicago with regional responsibilities
Experience in organizing client events and developing high-potential prospects
Strategic thinker capable of creating sustainable growth plans

relationship-building communication leadership collaboration strategic thinking customer-centric mindset

Description

In this role you will help shape the High-End strategy for the Midwest and Mid-Atlantic region, tailoring plans by store to meet luxury obje…

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