Principal Solution Architect, ServiceNow AI Platform Integrations(m \ f \ x)
Dynatrace
Software Companies
Linz, Oberösterreich - Österreich
Senior Specialist / Project Manager
Experteer Overview
In this role you will lead the technical core of the Dynatrace–ServiceNow partnership, shaping end-to-end integration designs and reference architectures. You will collaborate with cross-Company Product teams to drive co-innovation, and you’ll oversee certification and quality processes for published integrations. You’ll act as a technical advisor on complex challenges, guiding PoCs and workshops while feeding customer and partner feedback into roadmaps. This position blends leadership, hands-on integration work, and strategic architecture at scale.
Compensation / Benefits
- remote work
- competitive compensation
- stock purchase options
- benefits package
Responsibilities
- Co-innovate with Dynatrace Product & Engineering and ServiceNow counterparts to translate market needs into high-impact features
- Drive end-to-end solution design, validation, and lifecycle management for Dynatrace–ServiceNow integrations and modules (ITOM, ITSM, Security & Risk, Workflow)
- Contribute to reference architectures, implementation guides, and demo environments to accelerate adoption
- Oversee certification and QA for integrations published on the ServiceNow Store and Dynatrace Hub
- Act as a technical advisor for complex integration challenges, leading proofs-of-concept and solution workshops
- Capture and relay feedback from customers and partners to refine integration patterns and product roadmaps
Key requirements
- 7-10+ years of experience as Solution Architect (or similar), ideally in cloud, data ingestion, observability, or integrations
- 5+ years of experience architecting and implementing ITOM/ITSM solutions, with hands-on ServiceNow integration expertise
- Holding a ServiceNow Implementation Specialist certification (ITOM or ITSM)
- Proven track record of designing and delivering certified integrations between enterprise software vendors
- Strong leadership and cross-functional collaboration skills to build consensus across Product, Engineering, and Partner teams
- Deep expertise in REST APIs, scripting (JavaScript), event ingestion, workflow automation, CSDM and CMDB
- Excellent presentation, facilitation, and technical writing abilities
- Nice to have: ServiceNow SecOps and/or GRC, DevOps experience; familiarity with Dynatrace observability and DevSecOps concepts; additional ServiceNow certifications (e.g., System Administrator, Application Developer)
Description
In this role you will lead the technical core of the Dynatrace–ServiceNow partnership, shaping end-to-end integration designs and reference …
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