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Patient Services Specialist

Providence Health & Services

Providence Health & Services

Health Insurance

Palmer, AK - USA

Senior Specialist / Project Manager

Experteer Overview

As the first point of contact for patients and visitors, you ensure a welcoming experience and high satisfaction through attentive service. You support a patient-centered culture within a broader mission of compassionate care. This role involves handling in-person and phone interactions, contributing to smooth clinic operations and patient flow. You join a team that values empathy, respect, and wellness, with meaningful opportunities to impact patient experiences.

Compensation / Benefits

  • best-in-class benefits
  • 401(k) with employer matching
  • health, dental, vision insurance
  • life insurance
  • disability insurance
  • paid time off and parental leave

Responsibilities

  • Serve as the initial contact for patients and visitors in person or by phone
  • Deliver exceptional customer service to maintain high patient satisfaction
  • Support patient flow and administrative tasks in a clinical setting
  • Assist with basic documentation and care-related processes as needed

Key requirements

  • 1 year customer service experience or completion of Providence internship
  • 1 year medical office or health care experience (preferred)
  • Basic experience with electronic medical records and/or computerized billing systems (preferred)
  • Medical terminology experience (preferred)
  • Rooming experience: CNA, non-credentialed MA, EMT or similar (preferred)

Description

As the first point of contact for patients and visitors, you ensure a welcoming experience and high satisfaction through attentive service. …
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