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Patient Services Specialist - BH CHILD PSYCH

Providence Health & Services

Providence Health & Services

Hospitals, Clinics, Non-Medical Staff

Anchorage, AK - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you are the first point of contact for patients and visitors, delivering outstanding service to support high patient satisfaction. You will work within a patient-focused culture that values understanding and mutual respect, helping patients navigate their visits and administrative needs. The position supports the mission of caring for everyone, including the vulnerable, through coordinated, compassionate service. This is a front-line role with impact on patient experience and operational flow.

Compensation / Benefits

  • retirement 401(k) with employer matching
  • medical, dental, and vision insurance
  • life insurance
  • disability insurance
  • paid time off (vacations, holidays)
  • parental leave and wellness resources

Responsibilities

  • Greet patients and manage in-person and phone inquiries with professionalism
  • Coordinate appointment logistics and patient flow to support smooth operations
  • Provide accurate information and assist with basic administrative tasks
  • Support documentation and coordination with care teams to enhance patient experience
  • Handle basic EMR/billing-related tasks as part of patient onboarding and follow-up

Key requirements

  • 1 year customer service experience or completion of Providence internship
  • unknown for education requirement
  • preferred: 1 year medical office or health care experience
  • basic experience with electronic medical records and/or computerized billing systems
  • medical terminology experience
  • rooming experience: CNA, non-credentialed MA, EMT or similar

Description

In this role you are the first point of contact for patients and visitors, delivering outstanding service to support high patient satisfacti…
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