Managing Director, Head of Philippines

CIGNA

Health Insurance

Bloomfield, CT - USA

Vice President

Experteer Overview

As Site Executive Leader in the Philippines, you will own day-to-day performance and long-term growth, ensuring alignment with U.S. operations. You will serve as the cultural ambassador, bridge between Manila and the US HQ, and navigate local governance and geopolitical risk to secure business continuity. You’ll drive operational excellence across multiple functions and prepare the site for scalable expansion, including future roles beyond operations. This is a high-impact, global leadership role that shapes culture, strategy, and execution at scale, with a clear path to local leadership ownership.

Compensation / Benefits

medical, vision, and dental benefits
well-being and behavioral health programs
401(k)
company-paid life insurance
tuition reimbursement
paid time off (minimum 18 days) and holidays

Responsibilities

Oversee all site operations with a focus on performance, compliance, and employee engagement
Maintain a strong cultural bridge between the Philippines site and U.S. headquarters
Drive continuous improvement and service delivery aligned with enterprise goals
Lead in a time zone-disconnected environment with autonomy and sound judgment
Develop and execute long-term site expansion strategies aligned with the Cigna global capability center strategy
Act as General Manager with capability to scale operations across multiple business lines
Build a sustainable leadership pipeline with a goal of transitioning site leadership to a Filipino national
Represent the organization with government bodies, regulators, and industry peers
Monitor geopolitical and regulatory risks and develop mitigation strategies
Influence local industry agendas and contribute to favorable regulatory environments
Instill a culture that mirrors U.S. values and aligns local decisions with enterprise strategy
Foster belonging and cohesion across geographically dispersed teams

Key requirements

Global Operations Leadership Experience – proven track record in leading large-scale, cross-functional operations (15+ years)
Executive-level strategic acumen with ability to influence enterprise-wide decisions
Cultural fluency and experience engaging external stakeholders
Expatriate readiness with willingness to relocate to Manila for 3–4 years (international relocation preferred)
Operational excellence and transformation experience in scaling operations, performance, cost efficiency, and service delivery
Proven ability to lead complex, cross-functional teams in international settings
Deep understanding of U.S. corporate culture and operational models
Strong judgment, autonomy, and problem-solving skills in ambiguous environments
Experience navigating regulatory and labor environments in foreign markets
Preferred: experience in the Philippines or other international markets
Preferred: general management exposure across multiple business functions
Preferred: government relations experience

cross-cultural communication autonomy resilience global operations leadership regulatory and labor environment navigation strategic planning and governance

Description

As Site Executive Leader in the Philippines, you will own day-to-day performance and long-term growth, ensuring alignment with U.S. operatio…

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