Manager Technical Services & Operations

Ryder

Transport and Warehouse Logistics

Coral Gables, FL - USA

Manager / Team Leader

Experteer Overview

In this role you will lead a Technical Services and Operations team to define, select, implement, and support scalable, highly available IT environments. You will drive operational excellence across IT and collaborate with senior leadership to improve processes and implement best practices in a hybrid legacy–cloud setup. You will oversee IT operations, security, disaster recovery, and service delivery, shaping roadmaps, metrics, and budgets. This is an opportunity to influence enterprise solutions and partner across IT and business units to deliver reliable, secure, and cost-effective technology services.

Compensation / Benefits

Health and welfare benefits (medical, dental, vision, life, disability)
Paid time off (vacation, illness, bereavement, family leave)
Tax-advantaged 401(k) retirement plan
Parental leave

Responsibilities

Develop and execute design/implementation/reporting improvements for processes and technologies
Ensure 24x7x365 IT service delivery including ITSM, monitoring, backups, patching, capacity planning, asset management and reporting
Coach employees, set expectations, manage goals and HR activities
Provide direction for business projects requiring I&O services and ensure integration into Ryder SDLC
Manage departmental budget, including licensing, asset lifecycle, and cost management
Provide foundational information security controls across technology and processes
Collaborate with PMO to enhance SDLC for IT Operations
Manage cross-team projects impacting multiple business units
Foster partnerships across IT and business and stay current with ITSM developments
Lead project execution methodologies with the team
Maintain currency in new ITSM developments and technologies
Provide Audit and oversight for IT Operations functions
Perform other duties as assigned

Key requirements

5+ years of IT experience with focus on IT Operations
Advanced knowledge of IT Operations technologies and processes (endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM)
Strong IT Security background (IT Risk, Vulnerability Management, best practices)
Proven experience in a technical support group and with technical Project Management
Understanding of IT Operations service delivery
Bachelor's degree or equivalent in Information systems, computer science, or similar
Travel 1-10%
No DOT regulatory requirements

Trust & Integrity Courage Agility & Adaptability IT Operations technologies and processes: endpoint, network, server, SAN, monitoring, backup, patching, DR, ITSM IT Security: IT Risk, Vulnerability Management, system best practices Technical support group collaboration with Project Management

Description

In this role you will lead a Technical Services and Operations team to define, select, implement, and support scalable, highly available IT …

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