Key Account Manager - German Speaker

Planet Payment

Financial Services

Wien - Österreich

Senior Specialist / Project Manager

Hybrid

Experteer Overview

As a seasoned Key Account Manager, you will own and grow a portfolio of high-value hotel clients across the DACH region, driving retention and strategic value through Planet’s hospitality software. You’ll collaborate with cross-functional teams to resolve issues, deliver value, and pursue upsell opportunities that align with client goals. Your role shapes how hospitality operators benefit from integrated payments and software to enhance loyalty and revenue. This is a fast-paced, client-focused position with a hybrid work model and meaningful impact on the hotel tech ecosystem.

Compensation / Benefits

hybrid work model

Responsibilities

Own and manage relationships with a portfolio of high-value hotel customers in the DACH region
Drive retention and value delivery through proactive reviews and opportunity identification
Serve as primary escalation point for strategic customers, coordinating with support, product and engineering teams
Develop and maintain long-term account strategies aligned with customer goals and internal objectives
Identify and execute upsell and cross-sell opportunities tied to evolving customer needs
Lead renewal discussions, contract negotiations, and pricing strategy with legal and finance
Educate customers on new features and best practices; act as trusted advisor on strategic value
Build strong multi-level relationships within customer organizations
Provide structured customer insights to product and marketing teams

Key requirements

Fluent in German and English; Swedish and Danish a plus
Strong understanding of hotel operations and hospitality technology
Customer-first mindset focused on retention, growth, and strategic partnership
Experience managing strategic accounts and cross-functional collaboration
Ability to drive renewals, pricing discussions and contract negotiations

customer-centric stakeholder management communication hospitality software knowledge account management upsell and cross-sell

Description

As a seasoned Key Account Manager, you will own and grow a portfolio of high-value hotel clients across the DACH region, driving retention a…

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