IT Manager, Ops Tech Solutions (OTS)

Amazon

E-Commerce Services

50123 Firenze, Toscana - Italien

Manager / Team Leader

Experteer Overview

As IT Lead for Amazon Operations, you will direct a multi-location IT team delivering innovative technical support to our operations network. You’ll partner with facility leaders to ensure reliable infrastructure, safety-driven practices, and continuous IT improvements across fulfillment, sortation, and last mile. You’ll shape infrastructure builds for new facilities and drive timely, data-informed decisions in a fast-paced, 24x7 environment. This role offers broad exposure to global operations and a path to influence how we fulfill customer promises at scale.

Compensation / Benefits

comprehensive healthcare starting Day 1
up to 20 weeks paid parental leave
casual dress code (jeans, t-shirts, sneakers)
sign-on payments and RSUs
competitive compensation
401(k) matching

Responsibilities

Hire, train, and develop a multi-site IT team
Support safety programs and OSHA compliance to ensure a safe workplace
Provide technical assistance to improve IT solutions for operations
Maintain positive relationships with operational partners and staff
Lead infrastructure builds in new facilities
Plan and supervise day-to-day technical support activities (troubleshooting, service requests, installations)
Monitor and meet SLA targets for response and resolution
Develop and maintain IT policies, procedures, and processes
Oversee equipment and parts inventory management
Create and support recognition and communication programs
Travel up to 30%

Key requirements

Bachelor's degree or 4+ years of professional or military experience
5+ years of leading technical teams across multiple locations
Experience communicating with diverse stakeholders, including leadership
Experience with network, system, or software architecture
Leadership experience in a 24x7 operation supporting physical IT infrastructure

leadership stakeholder management clear communication network architecture systems architecture software architecture

Description

As IT Lead for Amazon Operations, you will direct a multi-location IT team delivering innovative technical support to our operations network…

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