Information Services Planning Supervisor (13305, Grade 32)

Maryland National Capital Park

Administration, Civil Service

Wheaton, IL - USA

Manager / Team Leader

Experteer Overview

In this role, you lead the Information Services Planning Team to support transparent community planning and effective information sharing. You guide public engagement programs, MPIA coordination, and the digital information counter to serve residents and stakeholders. You collaborate with leadership, Planning Board, and community groups to simplify complex planning processes. You drive innovative communication strategies and ensure timely, accurate information across channels.

Compensation / Benefits

telework up to two days per week
tuition assistance
commuter stipend
pension plan
deferred compensation plan
sign-on bonus (external candidates)

Responsibilities

Lead a team of three planning professionals and manage work programs and goals
Oversee Community Planning Academy and serve as face of Montgomery Planning to participants
Manage MPIA intake and coordinate with Communications and Legal departments
Develop and maintain digital information counter and online information access
Maintain regulatory review information in databases such as Hansen, ePlans, and Forest Conservation Database
Provide quality control on customer service and work program execution
Prepare documents and presentations for DRC meetings and post ahead of meetings
Respond to public inquiries via in-person, online, and phone channels
Streamline regulatory processes and develop annual fee schedules with Planning Board
Prepare outreach materials and public-facing guides to explain planning processes
Supervise and train staff in research best practices and timely information delivery
Oversee department-wide training on information provision and best practices
Manage incoming revenue, including application fees and escrow accounts, with regular CAS audits
Attend meetings with leadership, Planning Board, and other bodies to report on team activities
Present to diverse audiences and adapt communications for hard-to-reach groups
Ensure accurate and timely responses to inquiries and maintain documentation and reporting

Key requirements

Bachelor in Planning or related field + six years of progressive planning experience with supervisory or project leadership
Ability to lead complex projects and teams
Strong interpersonal, communication, and public speaking skills
Knowledge of Montgomery County codes and regulations (preferred)
GIS knowledge (preferred)
Valid driver's license (unknown if required in assignment area)
Experience with MPIA processes and public information requests (preferred)
Experience with database or case management platforms (e.g., Hansen, ePlans) (preferred)
Ability to work with diverse audiences and manage cross-functional collaboration

strong leadership excellent written and verbal communication public speaking GIS knowledge of local codes and regulations MPIA processes

Description

In this role, you lead the Information Services Planning Team to support transparent community planning and effective information sharing. Y…

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