Head of UX Quality & Consumer Experience Assurance

Signify

Lighting Technology

Eindhoven, Noord-Brabant - Niederlande

Manager / Team Leader

Experteer Overview

In this role you lead a new UX Quality & Consumer Experience Assurance capability within Signify's Quality organization, embedding UX as a formal quality attribute across development lifecycles. You set the standards, govern UX readiness at gates, and ensure consumer experience is proven, not assumed. You will build a hands-on team, drive evidence-based decisions, and shape how UX quality anchors product value for consumers. This is a build-and-transform opportunity to elevate user-centric quality across portfolios. You will influence senior leadership and collaborate with Product, Engineering, and Market teams to deliver measurable consumer impact.

Compensation / Benefits

career development
coaching and mentoring
inclusive and diverse workplace
global opportunities
challenging, impactful work
collaborative culture

Responsibilities

Own UX as a formal quality attribute and establish it as a discipline within the Consumer Business
Provide independent go/no-go input at development gates based on UX readiness and risk
Define and govern the UX assurance framework with standards for validation, usability testing, benchmarking, and evidence-based decisions
Embed UX quality in pre-development and product development lifecycles and create the Project UX Charter
Lead high-quality UX research across qualitative, quantitative, and mixed methods
Set up continuous in-market feedback loops and driving improvement from learnings
Build and lead a hands-on UX Quality & Assurance capability and drive cross-functional change
Act as a change agent to foster a user-centric, quality-driven mindset across teams

Key requirements

Excellent communication and storytelling for senior leadership influence
Extensive experience in UX research, UX validation, or experience quality in consumer products
Track record in building or scaling new capabilities
Experience embedding UX into product development lifecycles
Ability to operate with authority in quality, governance, or risk-based decisions
Deep expertise in qualitative, quantitative, and mixed UX research methods
Ability to translate insights into clear UX requirements and quality thresholds
Strong judgment, stakeholder management, and influencing skills
Clear, actionable communication to turn insights into action

excellent communication influencing skills leadership UX research methods (qualitative, quantitative, mixed)UX validation and usability testing experience quality in consumer products

Description

In this role you lead a new UX Quality & Consumer Experience Assurance capability within Signify's Quality organization, embedding UX as…

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