Head of Revenue Operations

Opendoor

Real Estate

Miami, FL - USA

Manager / Team Leader

Experteer Overview

In this role you will own end-to-end performance optimization for acquisition and resale at Opendoor, partnering with CBO and cross-functional leaders to lift conversion, revenue, and volume using an AI-enabled operating model. You’ll lead a small, high-leverage team and shape playbooks, pricing posture, and negotiation policies. The role combines commercial instincts with data science fluency to drive measurable improvements at scale. This is a hands-on leadership position focused on rapid iteration and impact in a fast-moving real estate business.

Responsibilities

Own middle- and bottom-of-funnel acquisition conversion by diagnosing leaks and drivers of variance across markets and reps
Identify high-leverage performance levers (time-of-day staffing, lead routing, contact cadence, channel mix, scripts, negotiation thresholds, pricing posture) and codify scalable playbooks
Set negotiation policies in partnership with Pricing, Finance, and Sales leadership and scale judgment across the floor
Monitor leading and lagging indicators daily and build early-warning systems and rapid-response playbooks
Build and run a continuous experimentation program with Data Science; design hypotheses, scope tests, analyze results, ship winners
Do end-to-end analysis: SQL, statistics, causal inference, qualitative pattern-matching in calls and feedback
Partner with data infrastructure and engineering to instrument measurement so steps in the funnel are observable and attributable
Treat AI as a first-class team member: build and iterate on AI tools for lead routing, transcripts, coaching, anomaly detection, and decision support
Use AI to prototype with tools like Claude or Cursor and codify best practices for scale
Build and deliver training programs to raise reps and operators from average to excellent with AI-assisted coaching
Hire and lead a small, high-leverage team that achieves the impact of a larger group through AI and automation
Collaborate with Marketing, Product, Data Science, Pricing, and Finance to drive change through evidence, not authority

Key requirements

10+ years in revenue/growth/sales operations or analytically rigorous strategy roles with senior leadership ownership over commercial performance
Proven ability to move conversion, volume, and revenue in a high-velocity context via strategy, experiments, and disciplined operations
Experience setting and enforcing negotiation policy, pricing posture, or commercial guardrails with finance and pricing partners
Hands-on, expert-level use of AI tools (Claude, ChatGPT, or equivalents) and ability to build and ship AI-enabled workflows
Proficiency in SQL, dashboard building, and independent statistical analyses; design and analyze controlled experiments
Strong qualitative-quantitative integrated problem solving using calls, transcripts, and customer feedback
Bias toward AI- and automation-first solutions and ability to design roles and processes around AI-led work
Executive communication with the CBO/CEO/Board and ability to earn trust with operating leaders
Onsite Miami presence and ability to work closely with senior leadership
Strong leadership, hiring, and people development capabilities

executive communication cross-functional collaboration data-driven decision making SQL dashboards/metrics development experimental design (A/B, quasi-experiments)

Description

In this role you will own end-to-end performance optimization for acquisition and resale at Opendoor, partnering with CBO and cross-function…

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