Head of Account Management XL - Spain

Factorial HR

Software Companies

Barcelona, Cataluña - Spanien

Director

Experteer Overview

As Head of Account Management XL at Factorial, you will steer the strategic Spanish XL segment, ensuring retention and revenue expansion across top accounts. You will partner with senior leadership to shape market positioning and scale the account management function. You’ll drive operational excellence, coach a high‑performing team, and own complex negotiations when needed. Your data-driven approach will identify risks and expansion opportunities while collaborating cross‑functionally to maximize customer value. This role offers a chance to influence enterprise strategy in a fast‑growing SaaS company.

Compensation / Benefits

Private health insurance
Wellhub gym access
Cobee perks for expenses
Language classes
Breakfast in the office
Free caffeine and theine

Responsibilities

Lead a high-stakes portfolio of XL Accounts in Spain with focus on retention and growth
Define and execute the strategic vision for the Spanish XL segment in collaboration with senior leadership
Drive operational excellence across the Account Management function with scalable processes and clear performance tracking
Manage and scale the team through Team Leads, fostering a data-driven, high-performance culture
Act as escalation point for complex negotiations and at-risk accounts to protect strategic revenue
Maintain close, regular relationships with top-tier clients through in-person engagements
Leverage data analytics to monitor portfolio health, identify risks, and uncover expansion opportunities
Collaborate cross-functionally with Sales, Product, Customer Experience, and Marketing to align strategies and maximize value

Key requirements

Proven experience leading Account Management, Customer Success, or commercial teams at a senior level (Head of or similar), including managing managers
Hybrid background in top-tier consulting or analytical environments with SaaS or high-growth tech experience
Analytical mindset with advanced Excel skills and ability to translate data into strategic actions
Demonstrated leadership to build, scale, and lead high-performing teams
Commercial acumen in complex negotiations and enterprise-level relationship management
Strategic thinking to define and execute long-term plans while handling ops and client needs
Deep understanding of the Spanish market and enterprise/XL client segment
Excellent verbal and written communication in Spanish (native) and English (professional)
Proactive and ownership-driven with strong organizational skills

Leadership and people management Strategic thinking Communication (Spanish and English)Advanced Excel Data-driven decision making Experience in SaaS/high-growth tech environments

Description

As Head of Account Management XL at Factorial, you will steer the strategic Spanish XL segment, ensuring retention and revenue expansion acr…

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