Global Key Accounts ACS Sales Director

DHL

Courier, Parcel and Express Delivery Services

Chicago, IL - USA

Manager / Team Leader

Experteer Overview

In this role you drive revenue growth and strategic partnerships within DHL’s Air Capacity Sales division. You are the primary contact for Global Key Accounts and play a pivotal role in pricing, RFQ responses, and network solutions. You lead cross-functional teams to expand accounts, develop sales plans, and translate market insights into value-added services. This is a high-impact role at a growing unit that directly reduces air line haul costs while advancing DHL’s leadership in logistics.

Compensation / Benefits

competitive compensation packages
programs and services benefiting personal life
equal opportunity employer
emphasis on professional development
global team collaboration
training opportunities

Responsibilities

Maintain and grow revenue streams with key accounts and post-sales satisfaction to foster long-term relationships
Manage relationships with high-level customers and coordinate cross-functional, customer-focused teams
Develop strategies to increase sales, penetration, and profits in assigned accounts; create and implement sales plans
Facilitate information flow between key accounts and the company; promote new business with national/regional accounts
Identify opportunities by analyzing account needs, decision-makers, and priorities; align DHL ACS services to customer demands
Use WACD data and DHL ACS tools to identify sales opportunities in territory; coordinate with regional GSA for service promotion
Coordinate sales efforts with booking center; provide data on competitors and suppliers to product management
Interpret network schedules; maintain up-to-date knowledge of aircraft types, ULDs, and payload restrictions
Attend RFQ sessions, contract solicitations, tradeshows, and required training; complete DHL training timely
Autonomy: exercise latitude in objectives and approaches; work under consultative direction toward long-term goals; impact strategic, cross-departmental projects
Knowledge: possess expert knowledge in contracts and solicitation processes; preferred experience with Global Key Accounts
People Management: engage others in multi-disciplinary innovations and collaboration; support employee development

Key requirements

Recognized subject matter expert in Airline Cargo Sales
Serves as prime consultant on policies, programs, capabilities, and long-range goals in the field
Ability to be trained in emerging technologies (WACD, CUT, SOC)
Develops new applications based on professional principles and theories
BS/BA in related discipline with 10–15 years of diverse or complex experience, or MS/MA with 7–10 years in Airline Cargo Sales
Experience as a consultant to management or GSA on major matters pertaining to policies, plans, and objectives

collaboration across cross-functional teams strong communication with diverse global stakeholders strategic thinking and problem solving contracts and solicitation processes RFQ processes and contract negotiations WACD data and DHL ACS tools

Description

In this role you drive revenue growth and strategic partnerships within DHL’s Air Capacity Sales division. You are the primary contact for G…

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