Experience Design Executive Director

JP Morgan Chase

Commercial Banks, Retail Banks

Wilmington, DE - USA

Vice President

Experteer Overview

In this role you lead a team of experience designers to shape end-to-end banking and payments journeys. You align UX strategy with business goals, driving inclusive, accessible design across digital channels. You influence senior leadership with strategic design insights and foster a collaborative, cross-functional culture. You shape policies, processes, and design governance to elevate the user experience at scale. This opportunity combines strategic impact, leadership, and hands-on design influence to advance Chase’s customer-centric mission.

Compensation / Benefits

comprehensive health care coverage
retirement savings plan
on-site health and wellness centers
tuition reimbursement
mental health support
flexible compensation options with bonus/equity depending on role

Responsibilities

Develop and implement user experience strategies aligned with business objectives, applying expertise in interaction design and information architecture
Lead, mentor, and develop a diverse team of experience designers through coaching and performance management
Drive innovation by monitoring industry trends, accessibility standards, and emerging technologies to maintain a user-centric edge
Translate insights from KPIs into design decisions to optimize experiences for diverse customer segments
Build strong stakeholder relationships and champion user-centered design across the organization
Lead experience strategy for complex banking and payments journeys across digital channels
Collaborate with Product, Technology, Data, Legal, and Operations to deliver scalable, compliant design solutions

Key requirements

7+ years in user experience design with focus on interaction design and information architecture
Advanced visual design, storyboarding, and data fluency for compelling digital elements
Proven leadership in guiding diverse experience-design teams and fostering growth
Demonstrated success in inclusive design, accessibility guidelines, and assistive technology
Understanding of market trends, product knowledge, and ability to leverage emerging tech to improve UX
Experience designing complex financial services, payments, treasury, or enterprise platforms

collaboration leadership executive storytelling interaction design information architecture visual design

Description

In this role you lead a team of experience designers to shape end-to-end banking and payments journeys. You align UX strategy with business …

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