Director of Operations Monarch Management

Monarch Healthcare Management

Medicine and Health

Eagan, MN - USA

Manager / Team Leader

Experteer Overview

In this role you lead the efficient, standardized operation of Monarch’s health care facilities to meet resident services objectives. You will partner with the VP of Operations to shape staffing, budgets, and policy implementation across facilities. You’ll supervise Administrators/Housing Directors, drive quality and compliance, and foster a positive, service‑oriented workplace. Your impact spans operations, finance, and community relations, helping facilities meet governance standards and resident care goals.

Responsibilities

Coordinate and oversee resident care services and facility operations
Review and adjust organizational structure with the VP of Operations
Hire, train, evaluate, and cover Administrators/Housing Directors
Develop staffing plans and budgets with the VP of Operations
Maintain occupancy and budget compliance across facilities
Implement and educate on new policies and procedures; ensure policy interpretation
Ensure compliance with all applicable policies, standards and ethical codes
Lead Continuous Quality Improvement program oversight and facility maintenance evaluation
Foster strong relationships with residents, families, staff and the community
Meet regularly with VP of Operations to report on facility status and performance
Oversee hiring/firing/evaluation of facility department directors and other practitioners
Promote a positive workplace culture, staff development, and recognition
Manage financial policies and authorize non-routine equipment purchases with VP approval
Ensure training and education for supervisory personnel; approve workshops
Maintain knowledge of federal, state, and local regulations affecting facilities
Represent Monarch professionally in community activities

Key requirements

Graduate of an accredited college; licensed as a health care administrator in Minnesota
Experience in administrative, business and personnel functions in health-related fields
Strong leadership, judgment and initiative
Ability to work with a wide range of people; effective communication in English
Continuing education in health care required
Ability to perform essential physical and environmental tasks with/without accommodation
Criminal background check clearance per Minnesota DHS guidelines
Experience in healthcare, skilled nursing, or assisted living preferred

Resilience and openness to feedback Strong interpersonal skills; ability to inspire trust High emotional intelligence (EQ)Active listening and clear communication Adaptability in fast-paced, ambiguous environments

Description

In this role you lead the efficient, standardized operation of Monarch’s health care facilities to meet resident services objectives. You wi…

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