Director Customer Logistics - Warehousing

Ryder

Transport and Warehouse Logistics

Miami, FL - USA

Manager / Team Leader

Experteer Overview

As Director Customer Logistics, you will oversee operations management, safety, financial performance and customer relations across multiple warehouse locations. You will champion LEAN deployment and continuous improvement for assigned accounts, while expanding business with current customers and pursuing new opportunities. You will lead and develop location managers, participate in business development, and manage $10M–$30M in operating revenue with a focus on KPIs and safety. You will represent Ryder in customer meetings, including QBRs, and drive cross-functional execution. This role enables you to shape scalable logistics solutions and drive measurable impact across multi-site operations

Compensation / Benefits

comprehensive health and welfare benefits
paid time off (vacation, illness, bereavement, family and parental leave)
tax-advantaged 401(k) retirement plan
bonus potential or long-term incentive plans
disability and life insurance

Responsibilities

Build and maintain relationships with customer leadership at regional or corporate levels
Forecast and manage financial targets for assigned accounts, with mitigation plans
Operate to meet/exceed KPIs and lead during peak seasons and projects
Identify expansion opportunities and participate in business development for new customers
Ensure safety culture meets targets and deploy Lean Principles across operations
Hire, train, and supervise Group Logistics Managers to meet account needs
Oversee management of Profit and Loss statements using data sets
Manage complex logistics solutions including warehousing, distribution, transportation and carrier management at a strategic level

Key requirements

Bachelor's degree in business, logistics, supply chain or related field
8+ years logistics/supply chain experience in multiple locations
5+ years experience developing and implementing complete logistics solutions and project management
6+ years managing, leading and developing direct reports
6+ years managing large multi-level teams
5+ years P&L responsibility including forecasting and managing financial targets
4+ years managing customer KPIs
4+ years managing customer relationships and interaction
DOT Regulated - No Travel - 0 to 10% (implicit travel expectation)

Excellent problem solving skills Excellent oral and written communication with leadership capabilities Ability to build professional relationships across all organization levels Integrated warehouse operations/solutions Distribution, transportation and carrier management at a strategic level Lean deployment and continuous improvement

Description

As Director Customer Logistics, you will oversee operations management, safety, financial performance and customer relations across multiple…

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