Dedicated Support Engineer
LiveRamp
Market Research Companies
San Francisco, CA - USA
Specialist
Experteer Overview
As a Dedicated Support Engineer you will resolve technical challenges for top brands and data providers while delivering exceptional customer experience. You’ll collaborate with LiveRamp’s Technical Services to support a diverse client base and drive continuous improvements using KPIs and case feedback. The role combines technical troubleshooting with strong stakeholder communication in a fast-evolving, startup-like environment. You help scale efficient setup and ongoing success for new and existing clients, contributing to the company’s data collaboration mission.
Compensation / Benefits
- flexible paid time off
- work from home options
- paid holidays and parental leave
- comprehensive benefits (medical, dental, vision, life, disability)
- 401K with 1:1 matching up to 6%
- team events and a collaborative culture
Responsibilities
- Manage a ticket queue to provide technical guidance and troubleshooting
- Collaborate with the Technical Services team to support major brands, advertisers, agencies, financial institutions, and data providers
- Implement and configure workflows to streamline client setup and improve efficiency
- Analyze KPIs and case feedback to identify opportunities for better customer outcomes
- Adapt to an evolving team culture and contribute to a metrics-driven, people-centric environment
Key requirements
- 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery role
- History of resolving customer issues quickly with sustainable solutions while delighting stakeholders
- Experience prioritizing work with little oversight and improving experiences for internal and external stakeholders
- Strong communication skills with external customers and internal teams
- Ability to work in ambiguous situations and follow through on projects to completion
- Willingness to work a 9am-5pm window with some flexibility and on-call or weekend coverage
- Bachelor’s degree in CS, Engineering, Mathematics, or related field, or equivalent practical experience
Description
As a Dedicated Support Engineer you will resolve technical challenges for top brands and data providers while delivering exceptional custome…
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