D365 Functional Training & Implementation Consultant

BDO International

IT Consulting

Washington, DC - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you will guide the strategy, discovery, and implementation of enterprise business applications (ERP, CRM, HCM) for mid-market clients. You’ll work within the EBA team to map current processes, design future-state options, and manage implementation programs that drive efficiency and business value. The work blends functional design, consulting, and project management to deliver tangible outcomes across finance, operations, and customer-facing functions. You’ll collaborate with cross-functional teams and mentor consultants, contributing to a growth-focused, transformation mindset.

Responsibilities

Strategy, requirements & selection: define needs, document processes and personas, identify inefficiencies, envision future-state options, understand security best practices, develop evaluation scorecards and dashboards
Solution functional design: perform business process design within ERP, HCM, CRM contexts to maximize value and agility
Consulting: understand client needs, analyze best practices, propose value-driven solutions
Program & project management: support and manage implementations, track milestones, budgets, risks, issues, decisions; develop user documentation and training
Implementation and support: provide functional support, resolve defects/change requests, configure solutions, support go-lives and post-go-live activities
Team leadership and client service: foster positive, collaborative client relationships; guide project workstreams and mentor junior staff
Travel: up to 25% as needed
Other duties as required

Key requirements

Six+ years of business process analysis or ERP/CRM education or experience
Four+ years of ERP or CRM product experience
Some client-facing consulting experience (preferred)
One or more current business applications technology certifications (preferred)
Experience with ERP/CRM/HCM solutions (e.g., D365, Salesforce, NetSuite, SAP, etc.)
Proficiency with Microsoft Visio, PowerPoint, Word, SharePoint (required)
Experience with one or more ERP/CRM/HCM software platforms listed in the description
Strong analytical, facilitation, documentation, and communication skills
Excellent interpersonal and customer relationship skills
Business process analysis, design, and process flow skills

Excellent communication and presentation skills Strong facilitation and collaboration abilities Customer relationship management Microsoft Visio PowerPoint Word

Description

In this role you will guide the strategy, discovery, and implementation of enterprise business applications (ERP, CRM, HCM) for mid-market c…

Weltweit über 1 Mio. Spitzenpositionen mit Gehaltsbenchmark
Lassen Sie sich diskret von Headhuntern finden und kontaktieren
Exklusiv für Senior Professionals und Executives

Bereits Mitglied?

Experteer Gehaltsbenchmark: