CX Engagement Manager

In this role you drive CX-focused engagements within large-scale digital transformations for Banking, Financial Services and Insurance. You will work with embedded account teams, providing leadership and hands-on guidance to deliver customer experiences that align with business strategy. You lead workshops, shape recommendations, and manage project delivery to ensure profitable outcomes. This position offers autonomy in a fast-growing global firm and aims to elevate CX capabilities across client organizations. You will collaborate with diverse stakeholders to create impactful, actionable solutions that scale.