CX Consultant

Tephra

IT Consulting

Edison, NJ - USA

Senior Specialist / Project Manager

Experteer Overview

In this role you lead CX strategy projects for major clients, translating insights into actionable recommendations. You will collaborate across teams to ideate, validate, and implement CX improvements in Sales, Marketing, Service and Commerce. You drive workshops, stakeholder interviews, and value-focused analyses that connect customer experience to business results. You thrive in a fast-paced consulting environment, learning on the job and delivering measurable impact while supporting business development.

Responsibilities

Lead project workstreams and manage client-facing deliverables
Conduct CX analysis, discovery, value analysis, and recommendations
Document and optimize CX-related business processes
Manage engagements: track issues, risks, status, and timelines
Design and facilitate consulting workshops
Interview clients' customers and stakeholders to identify personas and pain points
Coach junior team members
Interact with clients and lead client face-offs
Support business development through opportunity identification and proposals
Collaborate with diverse stakeholders in person or remotely
Work on-site and off-site
Learn new CX tools and help customers adopt them
Support the technical team with functional understanding and feature validation during active assignments

Key requirements

Passion for creating great customer experiences
Understanding of customer-facing processes and related tools
Knowledge of CX methodologies including journey mapping and persona design
Knowledge of traditional management consulting techniques (vision documents, roadmaps, value cases)
Knowledge of CX platforms in at least one area (Sales, Marketing, Service or Commerce)
Familiar with Design Thinking and Agile
Strong verbal, written and visual communication skills
3-6 years in consulting or relevant agency/business software consulting with at least 2 years in CX
Fluency in English (written and spoken)
BS/MS with excellent academic record; MBA in Marketing/Sales desired
Self-directed and able to excel in fast-paced, remote work environments

strong communication collaboration learn-on-the-job mindset CX platforms (Sales, Marketing, Service, or Commerce)journey mapping persona design

Description

In this role you lead CX strategy projects for major clients, translating insights into actionable recommendations. You will collaborate acr…

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