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Customs Specialist

C.H. Robinson Int.

C.H. Robinson Int.

Transport and Warehouse Logistics

Garden City, NY - USA

Specialist

Experteer Overview

In this Customs Specialist role, you protect compliance and minimize risk while ensuring smooth shipments through customs. You will act as a trusted expert on regulatory matters, handling complex exceptions, government inspections, and high-impact issues to deliver reliable service. You’ll support accurate clearance, drive continuous improvement, and help optimize automated customs operations in a fast-paced environment. Collaborating on-site three days a week with remote flexibility two days, you’ll contribute to cross-functional efforts that sustain customer-focused performance and operational excellence.

Compensation / Benefits

  • Three medical plans with prescription drug coverage
  • Flexible Spending Accounts
  • Health Savings Account with employer contribution
  • Dental and Vision
  • Life Insurance (basic and supplemental)
  • Paid time off and holidays

Responsibilities

  • Review and validate customs entry data for accuracy and timely clearance
  • Resolve complex customs exceptions (documentation gaps, classification issues, valuation discrepancies, regulatory concerns)
  • Manage government agency holds and examinations (CBP, FDA, CPSC, VACIS, CET, Tailgate)
  • Interpret regulations and apply them across daily operations and automated processes
  • Prioritize critical shipment issues to prevent delays and maintain service
  • Partner with customs brokers, transportation providers, and internal teams for seamless clearance and delivery
  • Own and maintain customer-specific SOPs, HTS databases, and compliance requirements
  • Investigate and resolve cargo damage claims, insurance matters, demurrage, detention disputes
  • Conduct quality reviews of customs entries and automated decisions
  • Drive continuous improvement through workflow enhancements and automation initiatives

Key requirements

  • High School Diploma or GED
  • 2-3 years of entry-writing experience, international transportation or experience with AI Agents
  • Preferred: Associate or bachelor's degree in related field
  • Experience supporting automation-enabled workflows or BPO-integrated operations
  • Familiarity with customs exams, government agency holds, or dangerous goods processes
  • Knowledge of ABI, AMS queries, or entry summary components
  • Proficiency in Microsoft Office Suite
  • Customer-facing operational support or escalation management experience
  • Knowledge of HTS and supply chain
Excellent communicationPrioritization and multi-taskingCustomer service orientationABIAMS queriesHTS knowledge

Description

In this Customs Specialist role, you protect compliance and minimize risk while ensuring smooth shipments through customs. You will act as a…
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