Customer Support Agent | German C2
Undutchables Recruitment Agency
Electric Power Engineering
Eindhoven, Noord-Brabant - Niederlande
Entry Level
Hybrid
Experteer Overview
In this role you will support customers via email and phone, ensuring timely and professional responses. You will coordinate service workflows across Eindhoven, Cologne and the UK, monitoring turnaround times and providing updates. You’ll handle complaints, support invoicing processes, and drive continuous improvement by addressing KPI gaps. This position sits in a global service desk that values collaboration, growth, and consistent, policy-driven service.
Compensation / Benefits
- Multicultural and inclusive environment
- Flexible hybrid work arrangements
- Flexible office hours
- Opportunities for growth
- Extensive training resources
- Contributions valued and impactful work
Responsibilities
- Handle customer inquiries by email and phone to provide clear, professional resolutions
- Coordinate service workflows: arrange equipment returns, process service orders, generate shipping labels, and communicate status
- Monitor service turnaround times, provide updates, and prepare price quotations as needed
- Manage customer complaints to ensure timely resolution and satisfaction
- Coordinate with finance to ensure invoice accuracy and smooth payments
- Monitor KPIs and identify performance gaps; implement improvement solutions
- Adhere to established customer service procedures to ensure consistent service
Key requirements
- 1+ years of experience in customer support
- Fluency in English and German (written and spoken)
- Team player, problem solver, customer-oriented, independent
- Excellent communication skills
Description
In this role you will support customers via email and phone, ensuring timely and professional responses. You will coordinate service workflo…
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