Customer Support Agent | German C2

Undutchables Recruitment Agency

Electric Power Engineering

Eindhoven, Noord-Brabant - Niederlande

Entry Level

Hybrid

Experteer Overview

In this role you will support customers via email and phone, ensuring timely and professional responses. You will coordinate service workflows across Eindhoven, Cologne and the UK, monitoring turnaround times and providing updates. You’ll handle complaints, support invoicing processes, and drive continuous improvement by addressing KPI gaps. This position sits in a global service desk that values collaboration, growth, and consistent, policy-driven service.

Compensation / Benefits

Multicultural and inclusive environment
Flexible hybrid work arrangements
Flexible office hours
Opportunities for growth
Extensive training resources
Contributions valued and impactful work

Responsibilities

Handle customer inquiries by email and phone to provide clear, professional resolutions
Coordinate service workflows: arrange equipment returns, process service orders, generate shipping labels, and communicate status
Monitor service turnaround times, provide updates, and prepare price quotations as needed
Manage customer complaints to ensure timely resolution and satisfaction
Coordinate with finance to ensure invoice accuracy and smooth payments
Monitor KPIs and identify performance gaps; implement improvement solutions
Adhere to established customer service procedures to ensure consistent service