Customer quality engineer (m/f/x) & problem solving

Liebherr

Machinery and Industrial Facilities Engineering

Bulle - Schweiz

Senior Specialist / Project Manager

Hybrid

Experteer Overview

In this role you will lead and coordinate customer-focused quality improvement initiatives. You will apply structured problem-solving methods, drive 8D processes, and manage follow-up actions and meetings. You will train teams, monitor key quality KPIs, and feed lessons learned into FMEA and change management. You will perform reliability analyses to anticipate field issues and work closely with cross-functional teams to protect product quality and customer satisfaction. The position is based in Bulle, within a family-owned business that values ideas and growth.

Compensation / Benefits

flexible working hours
home office
company restaurant
training opportunities
secure job
family-friendly employment conditions

Responsibilities

Analyze claims and manage problem-solving projects using quality methods (Shainin, 5 WHY, 8D)
Coordinate Quality Rooms, animate 8D meetings, and challenge root-cause analyses
Provide regular feedback to management and escalate serious complaints
Organize and deliver training on problem-solving methodologies and promote knowledge sharing
Track Customer Quality KPIs in a dashboard and report findings
Lead customer meetings and visits and manage communication with customers
Monitor non-recurrence and capture lessons learned for FMEA, design rules and change management
Conduct reliability and statistical analyses (e.g., Weibull) to predict future field issues

Key requirements

Degree in mechanical or industrial engineering
5+ years in technical and quality fields, including 3 years in customer quality and continuous improvement
Completed quality-specific training (8D, VDA6.3, Six Sigma, SHAININ, ISO 9001, etc.)
Proficient in French (C2) and English (C1); German is a plus (B1)

strong communication and feedback skills team leadership and cross-functional collaboration training and knowledge sharing quality methods/tools: SHAININ, 5 WHY, 8D, VDA6.3, Six Sigma, ISO 9001 FMEA and change management Weibull reliability analysis

Description

In this role you will lead and coordinate customer-focused quality improvement initiatives. You will apply structured problem-solving method…

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