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Account Manager II

YUSEN LOGISTICS CO

YUSEN LOGISTICS CO

Freight Postal Services

Secaucus, NJ - USA

Senior Specialist / Project Manager

Experteer Overview

As Client Manager, you will oversee day-to-day management of a portfolio of YLA accounts, ensuring delivery aligns with service agreements and customer procedures. You will be the primary contact, building strong client relationships across marketing, sales, and operations. You will lead account direction, forecast and contribute to budgets, and coordinate resolution of operational issues. You will design and execute strategies to expand relationships, drive up-sell of YLA products, and pursue revenue growth while maintaining client satisfaction. This role sits at the intersection of service delivery and strategic growth within a culture focused on continuous improvement and making YLA the世界

Compensation / Benefits

  • Medical, Dental, and Vision
  • 401k with a company match
  • Standard 10 days PTO
  • Eligible for bonus plan
  • Flexible Spending Accounts
  • Life and Accidental Death & Dismemberment Insurance

Responsibilities

  • Manage and nurture client relationships as primary point of contact
  • Provide leadership and direction to teams for customer accounts and resolve operational issues
  • Develop account strategies to grow revenue and upsell YLA products
  • Advise clients on best practices and system/process changes to meet goals
  • Set and run weekly client status meetings
  • Quality assurance of client deliverables and activities
  • Monthly/Quarterly account performance reviews with branch management
  • Assess service quality, productivity and performance for assigned clients and staff

Key requirements

  • College degree in a related field plus 3+ years in international shipping or international logistics
  • Strong interpersonal and written/oral communication skills
  • Proven client prospecting and relationship growth abilities
  • Ability to develop strategies and customized solutions for clients
  • Strong relationship builder and communicator
  • Highly organized and results-oriented
  • Adaptability in a changing environment

Description

As Client Manager, you will oversee day-to-day management of a portfolio of YLA accounts, ensuring delivery aligns with service agreements a…
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